Delete your StoreGate account

StoreGate by Socrates One. You can delete everything from the app, or ask us to do it.

Delete it in the app (fastest)

On the parent phone, open StoreGate.
Scroll to the bottom of the family screen and tap Delete family and account.
Confirm, then pick the same Google account you signed in with.

Deleted right away: your account, your family, every linked device record, all lock and unlock commands and join codes. Kid devices unlink themselves the next time they are online.

Remove a single device

From the parent phone: open the device's card and tap Remove. Its record is deleted.
On the kid device: open Settings, enter the PIN and tap Unlink and set up again. Its record and membership are deleted.

Ask us to delete it

If you no longer have the app, email support@socrates-one.us from the Google account you used with StoreGate, with the subject "Delete my StoreGate account". We delete the same data as above within 30 days and confirm by email. We keep nothing afterwards.

Data on the device

The PIN, schedule and settings live only on each device. Uninstalling StoreGate deletes them. Before uninstalling a kid tablet, unlock the Play Store in StoreGate first. Android keeps the Play Store hidden if it was hidden with Shizuku.